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FAQ

The processing time is 1-3 business days. For wholesale orders, it's 1-5 business days.

Once your tracking number is issued, please allow 24 hours for UPS to update things on their end, thank you for the understanding!

INTERNATIONAL SHIPPING: If there are any import fees due, you will be responsible for those at the time of delivery.

ALL ORDERS: If your package is returned to me, for a mistake caused by you, such as an improper address, YOU will be responsible for the shipment cost.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Please, feel free to contact us at info@byderekarnell.com

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